Live chat is available from 6 AM SLT/PST to 2 PM SLT/PST every day of the week (Monday through Sunday).
Please note: Live Chat is only available to premium membership holders.
To upgrade at any time, visit https://secondlife.com/my/account/membership.php!
For more information on other premium membership perks, please see our Knowledge Base article here.
It is during support hours and Live Chat doesn't appear to be available. Why?
We may be undergoing maintenance! Please be sure to check and/or subscribe to the Second Life Status Blog for any scheduled or unscheduled maintenance notifications.
If nothing is posted on our status blog and you still cannot access Live Chat, please submit a support ticket of the type Account Issue and choose Web Login Issues from the second dropdown.
Please note: Some pop up blockers may prevent Live Chat from behaving properly.