TABLE OF CONTENTS
- What happens when you sell Linden Dollars
- How can I withdraw USD credit from my account balance?
- How do I select a payout method?
- Other Frequently Asked Questions
What happens when you sell Linden Dollars
When you sell Linden Dollars on the LindeX, the proceeds of that sale remain as credit on your Second Life account, and this credit is automatically applied to your account fees like membership subscriptions, Linden Dollar purchases, or land maintenance fees.
If you do not wish to apply your Linden Dollar sales proceeds to your fees, you may withdraw this portion of your account credit through a real-world payment. This is called a "process credit request" or payout. Please note that you may only process credit due to net proceeds from sales of Linden Dollars.
You must be in full compliance with our Second Life Terms & Conditions to receive any payment through the credit payment process. This includes, without limitation, the requirement to have accurate and complete registration information, including verifiable billing information. Under certain circumstances, Linden Lab may request additional information from you before processing a request. If provided in a timely manner, this extra step should not significantly delay processing times. |
How can I withdraw USD credit from my account balance?
You may choose to send your US Dollar balance (also called a USD credit) to a payout method account, such as PayPal, through the payout interface provided by Tilia, Second Life's trusted billing provider. This is known as a process credit request or a payout, because you are requesting to process credit from the Second Life system to your real-world account (such as PayPal).
To request a payout (process credit), visit the Account Dashboard at secondlife.com, then under the Account options on the left side of the dashboard, select Payout (Process Credit) and click Request Process Credit. Follow the Tilia prompts to select a payout method to receive your payout at, such as your PayPal account, and to complete your payout request through the Tilia Payout interface.
Requesting a payout has some requirements that must be met, such as a valid payout account option to receive your payout through Tilia, Second Life's trusted billing provider. Payout requests are subject to fees and minimum withdrawal amounts.
How do I select a payout method?
When you request to process a credit from Second Life to your real-world account using the new system, you will be required to choose a payout method.
You may add a receiving account for payouts on the Payout (Process Credit) page by clicking Request Process Credit to open the Tilia payout interface, then selecting the Add payout account link located above the Payout Amount (USD) section and follow the instructions in the Tilia payout interface to add your preferred payout method.
| If you change your payout method, we may require additional information to verify your identity before we process the request. This verification is for your security. |
Other Frequently Asked Questions
Can I send funds to someone else's payout account (such as PayPal)?
Process-credit requests must be sent to a payout account that you control. They are not meant to be used to pay someone else.
Is there a minimum or maximum amount?
The minimum process-credit amount allowed is $3.00, plus any fees. The maximum amount per transaction is $9,999.00 minus fees. If necessary, you can process a larger amount over multiple smaller transactions.
How much does it cost to process credits?
There is a fee per process credit transaction. As of 2026, fees to process credits are determined based on the payout method you select to receive your funds, and different payout methods are available depending on your real life location.
Fees are subtracted from the amount you enter in the form, so you will receive less than that amount in your preferred payout method account. Generally, you can save on fees by processing larger amounts less frequently.
How long does it take to process credits?
For processing a credit to a payout method (such as a Paypal account), requests are generally processed within approximately five (5) to ten (10) business days following the request (Monday-Friday, not including U.S. holidays). Some requests may take up to thirty (30) days to process. Many may take much less time to process, but we recommend Residents planning for up to ten (10) business days when planning to submit Process Credit Requests.
We always strive for quick turnaround; however, holidays and the volume of transactions may affect processing times. Also, in the event that Linden Lab requires additional information from a Resident, the processing time will depend on the timely submission of the information by the Resident.
How can I check on my previous and pending requests?
To view a full history of your process credit transactions, see the Payout (Process Credit) History page. Any recent requests that have yet to be sent to your payout method will say "processing" next to the timestamp. If the request looks to have been completed, but you haven't received funds, please contact Support for assistance.
How can I cancel a process credit request?
If you think you've made a mistake and would like to cancel your requested payout, please check your Process Credit History. If your payout has not yet been processed, you may be able to cancel the request.
To see if a request is eligible to be canceled:
- Visit the Payout (Process Credit) History page and click the Pending tab to load a list of your pending transactions.
- Click the pending transaction you'd like to cancel to open the Transaction Details
- Beneath the Status details, click the Cancel button, then click the Cancel Transaction link in the confirmation window
If you do not see a Cancel Transaction option, but your payout is still listed on the Pending tab of your Payouts (Process Credit) History page, please contact Support for assistance. You'll need to tell us which request is to be canceled (use the date/time and the amount to identify it). Please notify us as soon as you can, as we may or may not be able to manually cancel a request once the Cancel Transaction link is no longer available.
Process credit requests that are successfully canceled will be returned to your account's US Dollar balance.
Don't see what you need here? Please visit our expanded Knowledge Base article!