Process Credit (Withdrawal) Requests


What happens when you sell Linden Dollars

When you sell Linden Dollars on the LindeX, the proceeds of that sale remain as credit on your Second Life account, and this credit is automatically applied to your account fees like membership subscriptions, Linden Dollar purchases, or land maintenance fees.

If you do not wish to apply your Linden Dollar sales proceeds to your fees, you may withdraw this portion of your account credit through a real-world payment. This is called a "process credit request." Please note that you may only process credit due to net proceeds from sales of Linden Dollars. 

You must be in full compliance with our Terms of Service to receive any payment through the credit payment process. This includes, without limitation, the requirement to have accurate and complete registration information, including verifiable billing information. Under certain circumstances, Linden Lab may request additional information from you before processing a request. If provided in a timely manner, this extra step should not significantly delay processing times.

How can I withdraw USD credit from my account balance?

You may choose to withdraw your US dollar balance via PayPal or Skrill. This is known as a process-credit request, because you are requesting to process credit from the Second Life system to your real-world account.

Depending on which withdrawal option you choose, you may be subject to fees and minimum withdrawal amounts.

The steps to request a process credit withdrawal are:

  1. Ensure that you have added a valid method of payment that belongs to you and can receive credits (PayPal or Skrill).
  2. Visit the Account Dashboard at and select Process Credit from under the Account menu on the left.
  3. Complete the required Tilia verification process linked on the Process Credit page. If you have not, there will be a prompt at the top of this page.
  4. On the Process Credit page, make sure you have selected a Receiving Account. If not, click Change to select your PayPal or Skrill account that you'd like your funds to be sent to.
  5. Click Request Process Credit and enter the amount you'd like to request. Please note the fees associated with your request, then click Continue.
  6. Enter your account credentials to complete your request. The status of your request will be visible on the Process Credit History page, also available under Account on the Account Dashboard.

How do I select a payout method?

When you request to process a credit from Second Life to your real-world account using the new system, you will be required to choose a payout method.

To place a process-credit request to Skrill, you need to select your Skrill email address from the request form. The form lists the Skrill account(s) you currently have on file at, as well as the Skrill accounts that you used for process-credit requests (if you have made previous requests in the older process-credit system).

Choose one of the existing accounts, or add a new PayPal/Skrill account as a payment method in the Change Payment

 Method window:

If you change your payout method, we may require additional information to verify your identity before we process the request. This verification is for your security.

Other Frequently Asked Questions

Can I send funds to someone else's PayPal or Skrill account?

Process-credit requests must be sent to a PayPal or Skrill account that you control. They are not meant to be used to pay someone else.

Is there a minimum or maximum amount?

The minimum process-credit amount allowed is $3.00, plus any fees. The maximum amount per transaction is $9,999.00 minus fees. If necessary, you can process a larger amount over multiple smaller transactions.

How much does it cost to process credits?

There is a fee per process-credit transaction.  As of January 03, 2018 fees have changed to a 5% fee per transaction, with a $3 (USD) minimum, and $500.00 maximum.

Fees are subtracted from the amount you enter in the form, so you will receive less than that amount in your PayPal or Skrill account. You can save on fees by processing larger amounts less frequently.

How long does it take to process credits?

For processing a credit to a Paypal or Skrill account, requests are generally processed within approximately five (5) to ten (10) business days following the request (Monday-Friday, not including U.S. holidays). Some requests may take up to thirty (30) days to process. Many may take much less time to process, but we recommend Residents planning for up to ten (10) business days when planning to submit Process Credit Requests.

We always strive for quick turnaround; however, holidays and the volume of transactions may affect processing times. Also, in the event that Linden Lab requires additional information from a Resident, the processing time will depend on the timely submission of the information by the Resident.

How can I check on my previous and pending requests?

To view a full history of your process credit transactions, see the Process Credit History page. Any recent requests that have yet to be sent to PayPal or Skrill will say "processing" next to the timestamp. If the request looks to have been completed, but you haven't received funds in your PayPal or Skrill account, please contact Support for assistance.

How can I cancel a process-credit request?

You might have entered the wrong amount or the wrong PayPal/Skrill account information when requesting a credit. If you think you've made a mistake, check your Process Credit History and then contact Support for assistance. You'll need to tell us which request is to be canceled (use the date/time and the amount to identify it). Please notify us as soon as you can, so that we can reverse the request and restore the funds to your account balance. Afterward, you may request the withdrawal again, or you may use the funds to pay Second Life account fees.

Don't see what you need here? Please visit our expanded Knowledge Base article!

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