If you know your username but have forgotten your password, visit our password recovery page. Enter your username and click Send Instructions to have instructions on how to create a new password sent to the email address connected to your account . You'll need to answer the security question you chose when creating your Second Life account. Be sure to check your junk mail/spam folder.
If you can't recall the answer to your security question or no longer have access to the e-mail account you provided, just contact Customer Support by opening a support ticket using the Submit A Ticket button on the top right of this page. You'll be asked to verify your identity and, working together, we can reset your security question.
| We apologize in advance that support cannot retrieve passwords. Luckily, we can avoid this issue in the future if you request to reset your security question! |
Don't see what you need here? Please visit our Knowledge Base for a more comprehensive list of Support topics!