I just bought a new region and it won't allow me to teleport to it. Why?
Feel free to check out our expanded Knowledge Base article here!
First, congratulations on the purchase of your new region!
- Please note that new regions may take up to 24 hours to come online after purchase.
When a new region is created (or when changes are made to a region's name or location), it also takes the map around 24 hours to update and include the new region. There are three ways to reach your region before the map updates!
Log into the region directly
If you're ever having trouble teleporting to your private region, you can log into your new region directly from the login screen.
|  |
Walk or fly in from an established neighboring region.
If there is an existing region that is bordering your new region directly that hasn't been moved to a new grid location in the last 48 hours, you can walk over or fly in from that region. Once you're in your home region, be sure to create a Landmark (World > Landmark This Place).
Landmarks
Once you have reached your region, you can invite others by sending them a Landmark -- just be sure to check out your estate access settings in the World > Region/Estate menu so your friends are allowed to join you. You can also teleport back to the region by creating a landmark once located in the region.
I have tried all of these things and I still can't reach my region!
If you continue to have trouble reaching your region after trying these options, please submit a support ticket of the type Land & Region and choose Other Land from the second dropdown. Alternatively, if during support hours of 6:30 AM SLT/PST and 2:30 PM SLT/PST, Monday-Sunday, please feel free to visit us in Live Chat and our Support team will be happy to help.
Feel free to check out our expanded Knowledge Base article here!