I want to update my billing information, but it will not let me.
If you are receiving an error when trying to update the payment method on file, you will want to make sure the payment method you are updating to is a supported method in Second Life. Here are the accepted currencies and payment methods you can use: https://community.secondlife.com/knowledgebase/english/billing-r11/#Section__3
Note: Please be advised that majority of prepaid cards are generally not supported in Second Life.
If the payment method you are wanting to use is supported by Second Life and you are still experiencing issues, here are some steps to try when adding the card:
- If you are attempting to add the payment method using a Third-Party Viewer, such as Firestorm, please attempt it in the Official Viewer.
- Attempt the transaction using an alternate browsing program (IE. Chrome, Internet Explorer, Safari).
- Clear the History, Cookies and Cache of your preferred browser, then attempt the process again.
- Associate your card with a PayPal or Skrill account.
My account is on hold, and I cannot log in to update my payment method.
Your account may be on hold due to a balance that has been past due for 30 days. During the delinquency status you are able to log into your account page to update the payment method, and manually pay the balance to reactivate your account. For more information on accounts in delinquent status visit here: https://community.secondlife.com/knowledgebase/english/billing-r11/#Section__10_2
If you are unable to log into your account page to update your payment method information, please submit a support ticket of the type Account Issue and choose Reactivate Account from the second drop down option.
Feel free to check out our expanded Knowledge Base article here!