I want to update my billing information, but it will not let me.
If you are receiving an error when trying to update the payment method on file, you will want to make sure the payment method you are updating to is a supported method in Second Life. Our Billing Knowledge Base article lists the accepted currencies and payment methods you can use, as well as our list of accepted payment methods by country!
| Please be advised that majority of prepaid, reloadable, and/or gift cards are generally not supported for use with Second Life. |
If the payment method you are wanting to use is supported by Second Life and you are still experiencing issues, here are some steps to try when adding the card:
- If you are attempting to add the payment method using a Third-Party Viewer, such as Firestorm, please attempt it in the Official Second Life Viewer.
- Attempt the transaction using an alternate browsing program (i.e. Google Chrome, Mozilla Firefox, Microsoft Edge, Safari).
- Clear the History, Cookies and Cache of your preferred browser, then attempt the process again.
- Associate your card with a PayPal or Skrill account.
My account is on hold, and I cannot log in.
Your account may be on hold due to a balance that has been past due for 30 days or more. Although you may be unable to log into the Second Life viewer, you should able to log into your account's dashboard at secondlife.com to manually make payments. Once your balance has been resolved, your account will automatically be reactivated.
If you are unable to log into your account page to make a payment, please submit a support ticket of the type Account Issue and choose Reactivate Account from the second drop down option.
Don't see what you need here? Check out our expanded Knowledge Base article!