Intermittent Login Trouble

We are aware that some Residents have experienced intermittent connectivity and login issues, with higher rates of issues in certain regions of Europe (but not limited to these areas alone). In most cases Resident’s receive a “Despite Our Best Efforts” error message when the connection fails.


Although the issue appears to be regretfully outside of our reach to resolve, we recommend trying a few basic network troubleshooting tips such as restarting your computer, router, or wifi access point, as well as updating your DNS provider or clearing your DNS cache. Residents have come back reporting some success in using virtual private networks as well. Your Internet Service Provider may also have some guidance on strengthening your connection.


For more tips please visit the Second Life Login Failure & Login Problems page for more info. We’ll continue to investigate and update this page as we gather more information.

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