Want faster support?
Many questions can be answered through the Solution Center or by using the search field at the top left of this article.
Have billing issues? Give us a call.
Please note that phone support is for billing issues only. If you're having technical issues, please contact our technical support team.
Billing support phone numbers
Toll-Free (US/Canada): 800.294.1067
Long-Distance: 703.286.6277
Our Billing team is available from 9:30 am to 5:30 pm Eastern (6:30 am to 2:30 pm Pacific), Monday through Friday.
Help! My account's been compromised!
Our Account Security team is here to help -- if you believe your account may have been accessed by someone else, please contact our Account Security Team as soon as possible.
Please note that our Account Security team cannot assist with billing issues, password issues, or technical support.
Alternatives to Phone Support
We'd be happy to assist you via our support ticketing system for issues that aren't related to billing, or simply if it's more convenient for you. To create a new support request, please use the Submit a Support Case form. Describing your issue with as much detail as possible will help us respond more quickly and accurately.
If you've already submitted a case on the issue, you can update it in your support history.
Premium, Premium Plus and Concierge accounts are also eligible to use live chat support during our operating hours of 9:30 am-5:30 pm Eastern (6:30 am-2:30 pm Pacific) Monday through Friday.
Still can't find an answer?
If searching our Knowledge Base and other self-service support options didn't solve your problem, then our technical support team may be able to help.
To create a new support request, please use the Submit a Support Case form. Please help us to assist you faster and more effectively by describing your issue with as much detail as possible.
If you've already submitted a case on the issue, you can update it in your support history.