Contact Support

Want faster support?


Many questions can be answered through the Solution Center or by using the search field at the top left of this article.


Have billing issues?  Give us a call.

        

        Please note that phone support is for billing issues only.  If you're having technical issues, please use technical support.    

    

Billing support phone numbers

    

Toll-Free (US/Canada): 800.294.1067
Long-Distance: 703.286.6277

    

Our Billing team is available from 9am to 6pm EST(6am to 3pm PST), Monday through Friday.

        

     

Alternatives to Phone Support


We'd be happy to assist you via our support ticketing system for issues that aren't related to billing, or simply if it's more convenient for you. To create a new support request, please use the Submit a Support Case form. Describing your issue with as much detail as possible will help us respond more quickly and accurately. 


If you've already submitted a case on the issue, you can update it in your support history


Premium and Concierge accounts are also eligible to use live chat support during our operating hours of 5am to 3pm PST every day.


Still can't find an answer?


If searching our Knowledge Base and other self-service support options didn't solve your problem, then our technical support team may be able to help.


To create a new support request, please use the Submit a Support Case form. Please help us to assist you faster and more effectively by describing your issue with as much detail as possible.


If you've already submitted a case on the issue, you can update it in your support history.



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