Premium Plus FAQ


TABLE OF CONTENTS

Residents may upgrade their membership to Premium Plus at any time from their dashboard at http://www.secondlife.com! For more information on the perks that come with Premium Plus, please see our Knowledge Base article!

If I have been Premium in the past, and sign up for Premium Plus, do I still get a sign up bonus?

Yes, you do! When you upgrade to Premium Plus for the first time you will receive a sign up bonus of L$3000. This will be deposited after 45 consecutive days with a Premium Plus membership. 

The Premium Plus sign up bonus, like the original Premium Membership sign up bonus, is for first time memberships only. 

If you do not see your sign up bonus deposit into your account, or if you have any questions or concerns, feel free to contact Support via Live Chat or a support ticket!

I am currently in the middle of my Premium Membership, but I'd like to upgrade to Premium Plus now. Can you prorate the cost based on my current membership?

Yes, we can! If you hold a Premium Membership and wish to upgrade to Premium Plus before your current Premium Membership completes we will prorate such that you only pay the difference between the value of the days you have left on your membership, and the cost for a Premium Plus membership. For upgrades to Monthly Premium Plus memberships, the value of the time you have left on your current membership is credited towards the total cost of a new monthly membership. For upgrades to Annual Premium Plus memberships, the value of the time you have left on your current membership is credited towards the value of Annual Premium Plus for the same amount of time, and you pay the difference at the time of upgrade. The new total cost will be listed, after you've chosen your new plan, next to Today's Charges on the Review Changes to your plan page.

If the credit to be applied towards proration is larger than the value of the Premium Plus membership you are upgrading to, we will extend the renewal date on your Premium Plus membership to account for the additional value, and you will pay a prorated price for the number of days left to set your renewal date to the next 30 day increment.

If you have any questions regarding what you would be credited towards an upgrade, please don't hesitate to contact Support!

Are there Premium Plus Linden Homes, or Linden Home lot sizes that are 2048 square meters?

No, not at this time.

Do I get more prims on my Linden Home's lot with Premium Plus?

No, not at this time.

Can I have a second Linden Home with Premium Plus?

No, not at this time.

I heard that Premium Plus members can request specific Linden Homes for themselves. Is this true?

Yes, it is! Premium Plus members can request a specific Linden Home, as long as the home is not occupied, the region is released (if a Linden Home region begins with "SSP", it is still unreleased) and they do not currently have another Linden Home. To do so, Premium Plus members can request a Linden Home by submitting a support ticket (click Submit A Ticket on the top right of this page!) and choose the Issue Type of Land & Region with the subtype of Linden Homes.

Please note that Premium Plus members can still only own one Linden Home at a time.

I'd like to change my name with the Premium Plus price. How can I do that?

You can now change your username for the Premium Plus price on the dashboard at secondlife.com! To find it, click Account on the far left, and choose Change Name from the list that drops down.

Please note that we cannot deviate from the current list of last names available.

My account receives grandfathered stipend with my regular Premium Membership. Will I get a larger stipend with Premium Plus?

No. The Premium Plus stipend is L$650 across the board. However, if you upgrade to a Premium Plus membership, should you choose to go back to a regular Premium Membership at any time, you will receive your Premium Membership stipend at the grandfathered rate again.

Will the Premium Plus support phone line be limited to billing only?

No! The Premium Plus support phone line will be able to assist in a much broader range of topics!

There is a Quarterly Premium Membership plan, but I don't see one for Premium Plus. Is there a Quarterly Premium Plus membership level?

No, there is no Quarterly Premium Plus membership plan at this time.

Can I transfer my Premium Plus membership between accounts?

No, not at this time.


Comparison of Benefits

BenefitBasic
Plus
PremiumPremium Plus
Complimentary Mainland Tier
Can be used for a Linden Home, Mainland parcel, or mixture
X
512 sqm
1024 sqm2048 sqm
Ability to own a Linden Home
512 sqm or 1024 sqm sizes
X
X


Sign Up Bonus
First time subscribers; deposited after 45 consecutive days
X
XL$1000L$3000
Weekly Stipend
Deposited weekly on Tuesdays
X
L$150
L$300L$650
Chat Support
7 days a week, 6 AM PST - 2 PM PST
X
X

Concierge Phone Support
7 days a week, 6 AM PST - 2 PM PST
X
XX

Name Changes$49.99
$49.99
$34.99$14.99
Land ExperiencesX
X12
Access to Premium only areas, sandboxes, and experiences
X
X

Premium Virtual Gifts
https://secondlife.com/destinations/premium/gifts 

X
X

Priority entry to busy regions

X
X

Group Membership Limits425070140

Caps On Missed IMs

252580160
Cost to create repeating eventsL$50L$50L$50
L$0
Cost to create groups (each)L$100
L$100L$100
L$10

Cost to upload textures (each)

L$10
L$10L$10
L$0

Cost to upload animations (each)

L$10
L$10L$10
L$0

Cost to upload sounds (30s clips, each)

L$10
L$10
L$10
L$0

Animesh Attachment Limits

1
1
22

Voice Morphing

Monthly Subscription

L$750
L$750
L$0
L$0

Linden$ Transaction History

30 days
30 days
90 days90 days




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