Transition of open Support Tickets

As we continue with the upgrade of our Support Portal, please be aware that we must also migrate all of the current support tickets to our new Customer Relationship Management tool. We began with over 1.2 million tickets to move and nearly 200,000 live chat records, so please bear with us.

What does this mean for my current Support Ticket?

First and foremost, you may see a delay in the expected response time of your Support Ticket.  Don't worry! We have not forgotten about you!  Your support specialist will be with you as soon as possible, and we appreciate your patience.

I can't respond to the last email notification I received for my open Support Ticket!

As we have a new and updated Customer Relationship Management tool, you will no longer be able to respond to email notifications received before the upgrade (effective November 14, 2017). You may check on the status of your current Support Ticket by logging into the Support Portal, and viewing the My Tickets section, which is linked at the top right of the main page. If you cannot currently log in, please continue to keep an eye on your email for any new email response notifications from your Support Ticket!

To each and every one of our Residents, please know how much we appreciate your patience and cooperation at this time!  We know that transitions can cause delays and delays can be frustrating, but we expect this upgrade to allow us to provide a higher level of convenience and customer service for all of our Residents. Keep an eye on the Status Blog and our Featured News blog as we will be updating them with details as we continue with the migration.

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