I am missing inventory items! Help!

Missing inventory items can be a scary experience! Thankfully, there are several troubleshooting steps you can go ahead and try. 

We do not have a system designed to roll back an inventory so this is, unfortunately, not possible. Additionally, any items purged from the Trash folder will not be recoverable.

If an item mysteriously disappears from your inventory, try the various troubleshooting steps below to locate it:

  1. First, if you have not already, please try logging in with the official Second Life viewer. The most up to date version can be downloaded here.
  2. Click the Inventory icon on the toolbar, and select the RECENT tab. Items returned since last log off will be stored here.
  3. Clear the Second Life Viewer's cache. 
  4. Search for the item by entering its name in the Filter Inventory field of the INVENTORY window.
  5. Search the Lost And Found folder.
  6. Search the Trash folder.
  7. Search folders listed at the top of the INVENTORY window.
  8. Your filter settings may be hiding some of your inventory items. To reset them, click the gear icon at the bottom left of the INVENTORY window and choose Reset Filters.
  9. If the item was recently returned to you with other items, try searching for and unpacking any coalesced objects in your inventory.

Please be aware that it may take a few attempts for this solution to work. If you are unsuccessful the first time, try the above steps again. If, after multiple attempts, your inventory is still not loading, please try the additional troubleshooting steps on our Wiki page: http://wiki.secondlife.com/wiki/Inventory_loss.

I have tried these suggestions, and I am still missing inventory items. What next?

If you have tried the above solutions and are still missing inventory items, please submit a support ticket of the type Technical Questions, and choose Inventory Issues from the second drop down. Please be sure to include the following information:

  • What are some of the names of specific items that have gone missing?
  • What folder(s) were the items in, and where in your inventory are those folders normally located?
  • How many items do you see in your inventory while using the Second Life viewer?
  • If you prefer a third party viewer, how many inventory items do you have while using that viewer?
  • How many items do you believe you should have?

Don't see what you need here? Check out our expanded Knowledge Base article!

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