Troubleshooting Teleporting

Original Knowledge Base Article


Check maturity settings

If the land you are trying to access has a maturity rating above that set in your own preferences, then you won't be able to go there. See Accessing Adult land and content for more information.

To find the maturity rating of the land you are trying to access:

  1. Choose World > World map to view the World Map.
  2. Type the name of the region, then click Find.
    The World Map will show the region. 
  3. Hover your cursor over the region on the map to see the maturity rating.

Take off attachments

An attachment you're wearing might be preventing you from teleporting successfully.

  1. Right-click your avatar.
  2. Select Take Off.
  3. Select Detach All.
  4. Try to teleport to your destination.

Teleport to mainland

Sometimes, it can help to try teleporting to your intended spot from a different destination.

  1. Click Map.
  2. Type in "Pooley".
  3. Click Search.
  4. Select Pooley from the list.
  5. Click Teleport.
  6. After you arrive at Pooley, try to teleport to your destination.

Fly up, then teleport

Your current location may be preventing you from teleporting successfully.

  1. Fly to an altitude of 200 meters.
  2. Try to teleport to your destination.

Adjust firewall configuration

If your firewall is blocking outbound TCP port 12043, then teleporting, viewing the World Map, crossing regions, and related activities won't work. See Using Second Life with a firewall for more information.

Reduce maximum bandwidth

Bandwidth settings might be responsible for an unsuccessful teleport.

  1. Select Me > Preferences.
  2. Click the Setup tab.
  3. Reduce the Maximum bandwidth setting to the minimum, "500" kbps.

Now, try to teleport to your destination again.

Exit Second Life and log in at your destination

You can set your preferences so that you can choose your login location, and then enter your destination so you appear there when you log in again.

To set your login location:

  1. Choose Me > Preferences.
  2. Click the General tab.
  3. Under Start location, choose Show on login.
  4. Click OK.
  5. Choose Me > Exit Second Life to log out.

Then, start the Second Life Viewer again, and:

  1. In the login screen, under Start at, choose <Type region name>.
  2. Enter the name of the region where you want to go; for example, Pooley
  3. Click Log In.

Now you will log in at the region you entered.

Check for Network Lag

If you are still having problems teleporting, your connection may be too slow. For more information, see How to improve Viewer performance - Troubleshooting tips.


Don't see what you need here? Please visit our Knowledge Base for a more comprehensive list of Support topics!

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